Loading…
Facilitate
Measure
Create
Run & localize
Do more with ThinkPair
8 tracks
- AI Literacy
- Cybersecurity
- Banking & Compliance
- EV Safety
Facilitate
Measure
Create
Run & localize
Do more with ThinkPair
8 tracks
Identify customers at heightened scam risk through the four drivers of vulnerability, and intervene with care that protects their money and their dignity without removing their autonomy.
The capstone of the Fraud & Scams Track, this course pairs scam detection with vulnerability awareness so the protective intervention is both effective and respectful. Building on 'Money Mules & Money-Laundering Red Flags', it teaches you to spot the drivers that make a customer more exposed — health, life events, resilience and capability — and to adapt your intervention so a frightened, lonely or pressured person feels helped, not policed. You Engage with a live coached call and rate your own readiness, Share the four drivers and the care-led moves that cut across them, Practice the intervention on real 2026 cases, then Perform — writing your own care-led intervention, attesting you're shift-ready, and passing a scored knowledge gate.
Meet the person, not just the payment. Watch a vulnerable customer being coached through a scam and get an honest read on how ready you'd be to protect them well.
Learn the four drivers of vulnerability and the care-led moves that protect without patronising, then lock them in on cards.
Apply the framework with feedback: make the call on real 2026 cases, sequence the care-led intervention, and write your words for the tech-support case.
Prove it. Write the care-led intervention you'd actually deliver, then pass a scored post-test on the drivers and the autonomy boundary, and attest you're shift-ready.
Related in this track
Book a demo and we'll run "Protecting Vulnerable Customers from Scams: Care-Led Intervention at the Front Line" end to end on your people — the AI asks, your people think — or point the Forge at your own material instead (a pre-pilot capability preview).