No format soup, no filler. We ship exactly ten interactive objects — each one mapped to a real learning job, all of them running inside a facilitated session. We’re pre-pilot, so the AI facilitating live is a capability preview; the ten formats themselves are built.
A VIDEO sets up the idea; a FLASH_CARD or QUESTION makes the learner pull it back out. Effort to retrieve is what makes it stick — so the formats are built to ask, not to autoplay.
A SHORT_ANSWER card takes a typed rationale — not A/B/C/D. The AI reads it and replies with another question to push the reasoning further. It facilitates; it does not hand over the answer or a grade.
A customer asks for a refund the policy doesn’t cover. Write your first move — and the reasoning behind it.
I’d acknowledge it and check whether this is a one-off goodwill case before quoting the policy line.
What would change your move if the customer had already escalated publicly?
Clicking through modules proves attendance, not understanding. The ASSESSMENT_QUIZ is the graded mastery check, so completion means a learner answered correctly — not that a slide advanced.
The ten are not a loose toolbox. Each one slots into the four-phase facilitated arc — Engage, Share, Practice, Perform — so a session is a sequence with a job at every step, not a playlist.
Book a demo and watch the formats facilitate — VIDEO into FLASH_CARD into SHORT_ANSWER into ASSESSMENT_QUIZ — inside one Engage · Share · Practice · Perform arc.