Consumer Duty, AML/KYC, fraud and SM&CR don't fail because people didn't read the policy — they fail under pressure, in a real decision. ThinkPair facilitates the decision, so your front line reasons it out before it's a complaint.
A missed red flag is a SAR you didn't file; a rushed sale is a Consumer Duty breach. Click-through training proves attendance, not the judgment a regulator actually asks for.
Missed red flag
A SAR you didn’t file
Rushed, unsuitable sale
A Consumer Duty breach
No record of judgment
Nothing to show a regulator
The AI runs a turn-by-turn session on your own policies — a vulnerable-customer call, a PEP match, a mule-account pattern — and presses until the reasoning is sound.
Inbound payee matches a known PEP. Customer says it’s a property deal.
A PEP match isn’t automatically a block. What raises — or lowers — the risk here?
Source of funds is unverified and the account is three weeks old.
Good. So what does your enhanced due-diligence step have to establish before release?
Completion is logged by competency, not module clicks — so “done” means a person can make the call, and you can evidence it by team and role.
Retail-banking pod · by competency
SampleLogged by team and role — exportable over SCORM 1.2 / 2004 and xAPI.
Run them as-is or on your own material — part of our ready-made, 8-track academy.
APP Fraud Defence at the Front Line
Open in academyCard & Payment Fraud
Open in academyAccount Takeover & Identity Fraud
Open in academyAML & KYC Effectiveness
Open in academySanctions & PEP Screening
Open in academyTransaction Monitoring & SAR Writing
Open in academyConsumer Duty in Practice
Open in academyTreating Vulnerable Customers Fairly
Open in academyConduct Rules & Personal Accountability (SM&CR)
Open in academyBook a demo and we'll run a conduct or financial-crime session on your own material, end to end.