Part 4 of the Power Skills trackIn authoring · pre-pilot

Active Listening & Empathy

Listen so people feel genuinely heard — giving full attention, reflecting back what you hear, and asking the question that surfaces the real issue — instead of half-listening while you wait for your turn to talk.

A pure power-skill drilled the only way it sticks: through worked examples and your own words, in one continuous flow. You watch the same conversation go two ways, learn the four listening moves that make someone feel heard, decide your move under pressure in real workplace scenarios — a report who's burnt out, a peer venting about a decision, a customer escalating — and write the exact reflecting and clarifying lines you'd use against a clear rubric. This is the fourth course in the Power Skills path and builds directly on Emotional Intelligence at Work — where that course taught you to read and manage emotion, this one turns that awareness into the listening behaviour the other person can actually feel.

39 min·15 learning objects·beginner·For: Managers and senior individual contributors; cross-functional team leads

VideoQuestionFlash cardVideo quizOrderingShort answerAssessment quizForm

How the program runs — four phases.

Engage

Hook: watch the same conversation land two ways, then surface where you actually stand as a listener.

Two versions of the same five minutesVideo
What kind of listener are you, really?Question

The models: the four moves that make someone feel heard, empathy vs sympathy, and the traps that kill listening.

The four moves: attend, reflect, ask, holdVideo
Empathy, not sympathy — and the traps that kill itVideo
The four moves, on cardsFlash card
The traps that kill listening, on cardsFlash card

Practice

Apply it: spot the response that lands, order the listening sequence, and write the reflection in your own words.

The report who's running on emptyVideo quiz
The peer venting about a decisionVideo quiz
Listen a frustrated customer down from the ceilingOrdering
Reflect it back — in your own wordsShort answer
Recall under pressureFlash card

Perform

Prove it in your own words: write the reflections, pass the judgement gate, and commit to listening differently.

Write it for two people — reflect, then askShort answer
Prove the moves under pressureAssessment quiz
De-escalate by listening — your literal linesShort answer
Commit to listening differently this weekForm

Start with

Emotional Intelligence at Work

Related in this track

Run this program on your team.

Book a demo and we'll run "Active Listening & Empathy" end to end on your people — the AI asks, your people think — or point the Forge at your own material instead (a pre-pilot capability preview).

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Active Listening & Empathy

39 min·15 learning objects·beginner·For: Managers and senior individual contributors; cross-functional team leads

VideoQuestionFlash cardVideo quizOrderingShort answerAssessment quizForm

How the program runs — four phases.

Engage

Hook: watch the same conversation land two ways, then surface where you actually stand as a listener.

Two versions of the same five minutesVideo
What kind of listener are you, really?Question

The models: the four moves that make someone feel heard, empathy vs sympathy, and the traps that kill listening.

The four moves: attend, reflect, ask, holdVideo
Empathy, not sympathy — and the traps that kill itVideo
The four moves, on cardsFlash card
The traps that kill listening, on cardsFlash card

Practice

Apply it: spot the response that lands, order the listening sequence, and write the reflection in your own words.

The report who's running on emptyVideo quiz
The peer venting about a decisionVideo quiz
Listen a frustrated customer down from the ceilingOrdering
Reflect it back — in your own wordsShort answer
Recall under pressureFlash card

Perform

Prove it in your own words: write the reflections, pass the judgement gate, and commit to listening differently.

Write it for two people — reflect, then askShort answer
Prove the moves under pressureAssessment quiz
De-escalate by listening — your literal linesShort answer
Commit to listening differently this weekForm

Active Listening & Empathy

How the program runs — four phases.

Engage

Share

Practice

Perform

Run this program on your team.

Active Listening & Empathy

How the program runs — four phases.

Engage

Share

Practice

Perform

Run this program on your team.